As people's living standards rise, in addition to caring about product quality and cost-effectiveness when consuming, people also have higher requirements for after-sales service. So, what kind of after-sales service system should public area furniture companies establish?
1. Project acceptance
The members of the project team will coordinate the progress of the project and go to the project site to supervise and coordinate the installation and commissioning work and provide acceptance services.
2.Training services
Provide customer management and maintenance personnel with professional training on operating knowledge, seat installation, debugging, maintenance, etc.
3.After-sales maintenance
5-year free warranty and lifetime maintenance. Specialists are sent for return visits and product maintenance every three months, and a major maintenance overhaul is conducted at the end of each year.
4. Emergency response system
Expert after-sales team, 30-minute emergency response mechanism, and specialists will be on site to provide maintenance services within 24 hours.
To sum up, it is necessary to set up a professional after-sales team to provide customers with one-step exclusive after-sales services, including completing project acceptance for customers, relevant knowledge training, quarterly inspections, normal maintenance during the warranty period, and normal maintenance after the warranty expires. Specific work of after-sales service measures such as maintenance and emergency measures. And a dedicated person is responsible for overall control of the after-sales work, so as to reduce the trouble of customers running around.
Therefore, after-sales service should not become a "cloud". Good after-sales service is not only an important line of defense to meet consumer needs and protect consumer rights, but also a useful weapon for enterprises to compete in the market. If the after-sales service is not perfect yet, what are you waiting for? Take action now! With the customer as the center, establish a complete after-sales service system.